1.1 Last updated: April 2016 "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. This agreement describes the commitment about uptime and connectivity of Microsoft Azure operated by 21vianet. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) Transaction requests that are throttled by the Storage Service due to a failure to obey appropriate back-off principles. Service CreditsService Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. AI "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. Azure SQL Database is the fully managed cloud equivalent of the on-premises SQL Server product that has been around for decades, and Azure SQL database has been around since the beginning of Azure. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. The SLA for individual Azure services are listed below. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier. These facilities may be within the same geographical region or across two geographical regions. âTotal Storage Transactionsâ is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. For Services purchased as part of a suite, the Service Credit will be based on the pro-rata portion of the cost of the Service, as determined by 21Vianet in its reasonable discretion. An Azure storage account contains all of our Azure Storage data objects: blobs, files, queues, tables, and disks. To move data, you must synchronously copy blobs from the block blob storage account to the hot access tier in a different account using the Put Block From URL API or a version of AzCopy that supports this API. You can query the Geo Replication Lag for a storage account, but 21Vianet does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. "Failed Storage Transactions" is the set of all storage transactions within Total Storage Transactions that are not completed within the Maximum Processing Time associated with their respective transaction type, as specified in the table below. Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. "Cool Access Tier" is an attribute of a blob or account indicating it is infrequently accessed and has a lower availability service level than blobs in Hot Access Tier. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. âRead Access Geographically Redundant Storage (RA-GRS) Accountâ is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. You must be in compliance with the Agreement in order to be eligible for a Service Credit. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. List Operations, Ten (10) seconds (to complete processing or return a continuation), All Single Entity Table Operations "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. AVG: 99.925% MED: 99.9%. Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 To get an SLA with VMs in Azure you need to either host a multi-instance VM or a single instance VM using Premium Storage. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier on 8/9/2016. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. LimitationsThis SLA and any applicable Service Levels do not apply to any performance or availability issues: Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. *These figures represent maximum processing times. The amount and method of calculation of Service Credits is described below in connection with each Service. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). 1.3 Last updated: December 2017 ZRS (Zone redundant storage) Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com Ninety (90) seconds (where the source and destination blobs are within the same storage account). 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Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. "Service Resource" means an individual resource available for use within a Service. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. But my impression is that the 99.99% SLA provided by Azure storage actually covers ALL three types of storage (table, queue and blob) already. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Microsoft Azure Storage Service Level Agreement (SLA) 1. We will provide at least 90 days’ notice for adverse material changes to this SLA. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised; During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits; That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance; That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist); That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior; Due to your use of Service features that are outside of associated Support Windows; or. We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. âLocally Redundant Storage (LRS) Accountâis a storage account for which data is replicated synchronously only within a Primary Region. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. You may execute write requests only against data stored within the Primary Region associated with storage accounts. "Read Access Geographically Redundant Storage (RA-GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. "21Vianet" means the 21Vianet entity that appears on Customer's Agreement. Hi, Thanks for the request. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. 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