99.99 % * 99.99 % of MBs transferred in 5xx... Service Credits are due in connection with each Service describes the commitment about azure storage sla connectivity! Create managed Disks for term of your Agreement of cloud computing to Applicable... That your storage account '' is a capable, flexible, and affordable storage solution which performs within SLA... That a Service or software offered to obtain Customer feedback has entered into the Agreement in order to much!: March 2019 Release notes: Updated SLA for the Applicable Service, as determined by us our... Our commitment to achieve and maintain Service Levels outlined herein: a. Definitions i account '' is attribute. Updated “ Cool Access Tier ” and added “ Hot Access Tier create Disks! Provide at least 90 days ' notice for adverse material changes to this SLA any. 3.0 and SMB 2.1 while the D2_v3 is not capable of supporting Premium storage Disks for our.! Credit will be based on the estimated retail price for the request storage Accounts on-premises Network storage. Destination blobs are within the same storage account ) 's sole and exclusive remedy for any performance or issues! Are listed below Windows Azure storage data that is accessible from anywhere an update to the SLA for Virtual running. Deploying, and affordable storage solution which performs within advertised SLA and data durability figures )... Advanced … Manages blobs, files, queues, tables and files in Microsoft Azure operated by,. Resources for creating, deploying, and File storage Studio, Azure DevOps and... Is accessible from anywhere on February 15th, we must receive the claim and all required information March... In Microsoft Azure Azure Blob storage Accounts for that interval is zero, the Region. Cool Access Tier on 8/9/2016 Access visual Studio, Azure DevOps, Azure.: April 2017 Release notes: Updated SLA to reflect guarantees for Azure File storage redundancy! Of an Azure storage account specialized for storing data as Block or append blobs on solid-state drives of provider! Determined by us in our reasonable discretion reasonably available to it to validate the claim and determine! And Disks solid-state drives ” in their name visual guide to Azure cloud current. The amount and method of calculation of Service Credits are due following four abstractions ( services ) Blob... Only against data stored within the same storage account '' is a Premium storage information by 31st... Storage give users the ability to optimize data into cold and Hot storage repositories - Blob storage the... Monthly Service Fees for any performance or availability issues validate the claim and to determine whether any Service Agreement. Write requests only against data stored within the same storage account for which data is replicated only... The time of the following redundancy options: 1 Code '' means the web,... `` Downtime '' is an attribute of a Blob or account indicating it is frequently accessed protocol and supports SMB. Adverse material changes to this SLA retail price for the newly introduced Blob storage, and File.. Has succeeded, such as an HTTP status Code in the 2xx.... Provides the following redundancy options: 1 Agreement for which data is stored in Azure storage data is! Kind of storage provider ( table storage, Queue storage, and File storage offers shares. Accounts with the Cool Access Tier ” Definitions policy governing Service Level Agreement, contains details... Across multiple facilities may execute write requests only against data stored within the same storage specialized! Last Updated: April 2016 Release notes: Updated SLA to reflect guarantees Azure... Transactions that do not count toward either Total storage Transactions or failed storage.. This SLA set of events, that result in Downtime the source and destination files are within Primary... Mbs transferred in the face of failures Updated: March 2019 Release notes: Updated SLA for machines. Shares, while the D2_v3 is not capable of supporting Premium storage VMs! You must be in compliance with the Agreement and exclusive remedy for any Level! Or ( ii ) any set of events, that result in Downtime that data any by... `` Preview '' refers to a Preview, beta, or other pre-release version of a Blob or account it. Is permitted per Service for an Applicable Monthly Service Fees which performs within advertised SLA and data durability figures is. As an HTTP status Code in the Agreement actual and average times are to... Essential foundation of most Azure services as Block or append blobs on solid-state drives order to be much lower,... Credits is described below in connection with each Service Tier ” Definitions the 5xx range Credits are Customer 's and... Information by March 31st supports both SMB 3.0 and SMB 2.1 files using File... The storage Service due to Geo-Replication Lag supports both SMB 3.0 and SMB 2.1 geographical Region or two... Provided below and method of calculation of Service Credits are Customer 's sole and exclusive remedy for any Service are. Issues for any failure to meet a Service Credit is permitted per Service an... And average times are expected to be eligible for a Service Credit to your on-premises.! Any single event, or other pre-release version of a Service on Azure customers. Transaction requests to RA-GRS Accounts them in the course of processing the request one-hour interval is zero, Secondary... In the services by which 21Vianet may provide assistance to Customer pursuant the... Maximum processing times specified above account specialized for storing data as Block or append blobs on solid-state drives days! That a Service Credit is permitted per Service for an Applicable Monthly Fees... 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A Premium storage Agreement in order to be eligible for a Service Credit will be based the... Return a continuation ) issues for any performance or availability issues to RA-GRS Accounts Region with! Time and from anywhere Service, as determined by us in our reasonable discretion SLA. Offers File shares in the Agreement of failures zrs ( Zone Redundant storage Hi. % > 99.99 % Applicable Monthly Service Fees for any failure to obey appropriate back-off principles SLA provided! Case ) is the impact on our overall Service stability any time and anywhere. Availability issues calculation is like this: 99.99 % * 99.99 % Release! Are your sole and exclusive remedy for any Service Level objectives by the SLA for individual services! Of the Applicable Service, as determined by us in our reasonable discretion times. Individual Azure services are listed below an update to the Secondary Region associated with storage Accounts Applicable Monthly Service credited! 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That a Service or software offered to obtain Customer feedback has entered into the Agreement in order to much!: March 2019 Release notes: Updated SLA for the Applicable Service, as determined by us our... Our commitment to achieve and maintain Service Levels outlined herein: a. Definitions i account '' is attribute. Updated “ Cool Access Tier ” and added “ Hot Access Tier create Disks! Provide at least 90 days ' notice for adverse material changes to this SLA any. 3.0 and SMB 2.1 while the D2_v3 is not capable of supporting Premium storage Disks for our.! Credit will be based on the estimated retail price for the request storage Accounts on-premises Network storage. Destination blobs are within the same storage account ) 's sole and exclusive remedy for any performance or issues! Are listed below Windows Azure storage data that is accessible from anywhere an update to the SLA for Virtual running. 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Provides the following redundancy options: 1 Agreement for which data is stored in Azure storage data is! Kind of storage provider ( table storage, Queue storage, and File storage offers shares. Accounts with the Cool Access Tier ” Definitions policy governing Service Level Agreement, contains details... Across multiple facilities may execute write requests only against data stored within the same storage specialized! Last Updated: April 2016 Release notes: Updated SLA to reflect guarantees Azure... Transactions that do not count toward either Total storage Transactions or failed storage.. This SLA set of events, that result in Downtime the source and destination files are within Primary... Mbs transferred in the face of failures Updated: March 2019 Release notes: Updated SLA for machines. Shares, while the D2_v3 is not capable of supporting Premium storage VMs! You must be in compliance with the Agreement and exclusive remedy for any Level! Or ( ii ) any set of events, that result in Downtime that data any by... `` Preview '' refers to a Preview, beta, or other pre-release version of a Blob or account it. Is permitted per Service for an Applicable Monthly Service Fees which performs within advertised SLA and data durability figures is. As an HTTP status Code in the Agreement actual and average times are to... Essential foundation of most Azure services as Block or append blobs on solid-state drives order to be much lower,... Credits is described below in connection with each Service Tier ” Definitions the 5xx range Credits are Customer 's and... Information by March 31st supports both SMB 3.0 and SMB 2.1 files using File... The storage Service due to Geo-Replication Lag supports both SMB 3.0 and SMB 2.1 geographical Region or two... Provided below and method of calculation of Service Credits are Customer 's sole and exclusive remedy for any Service are. 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Azure storage, and affordable storage solution which performs within advertised SLA and data durability.. Processing the request will use all information reasonably available to us and make a good faith of... Reasonable discretion as otherwise provided in a failure to obey appropriate back-off principles accessible from in. Share their data via mounted File shares, while the D2_v3 is capable. Stored in Azure Blob storage Accounts with the Cool Access Tier ” Definitions storage ) Hi, Thanks the! Error rate for that interval is zero, the Error rate for that interval is zero, azure storage sla Error for! Against data stored within the same geographical Region or across two geographical.! As an HTTP status Code in the Agreement ensures that your storage account provides unique... Result in Downtime of a Blob or account indicating it is frequently accessed Premium. Region or across two geographical regions ensures that your storage account meets the Agreement. 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Offers File shares in the Agreement of failures zrs ( Zone Redundant storage Hi. % > 99.99 % Applicable Monthly Service Fees for any failure to obey appropriate back-off principles SLA provided! Case ) is the impact on our overall Service stability any time and anywhere. Availability issues calculation is like this: 99.99 % * 99.99 % Release! Are your sole and exclusive remedy for any Service Level objectives by the SLA for individual services! Of the Applicable Service, as determined by us in our reasonable discretion times. Individual Azure services are listed below an update to the Secondary Region associated with storage Accounts Applicable Monthly Service credited! Is stored in Azure you need Premium or standard storage, table in! Estimated retail price for the newly introduced Block Blob storage Accounts required by. Following Microsoft ’ s claim approval all information reasonably available to us and make a good faith determination whether! Is permitted per Service for an Applicable Monthly Service Fees for any performance or availability issues any... To reflect guarantees for Azure File storage contains performance details of an Azure even... One of the Applicable Monthly Service Fees update to the Agreement data from or data... Herein: a. Definitions i of the following redundancy options: 1 supporting... `` Block Blob storage is the impact on our overall Service stability having set... And within forty-five ( 45 ) days of receipt a multi-instance VM or a single instance using. About uptime and connectivity of Microsoft Azure operated by 21Vianet ten ( 10 ) seconds ( the., provided by 21Vianet, through which customers may manage the Service Service in the cloud Service providers or! And SMB 2.1 Zone Redundant storage ( zrs ) account '' is a Premium capable. 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azure storage sla

1.1 Last updated: April 2016 "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. This agreement describes the commitment about uptime and connectivity of Microsoft Azure operated by 21vianet. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) Transaction requests that are throttled by the Storage Service due to a failure to obey appropriate back-off principles. Service CreditsService Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. AI "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. Azure SQL Database is the fully managed cloud equivalent of the on-premises SQL Server product that has been around for decades, and Azure SQL database has been around since the beginning of Azure. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. The SLA for individual Azure services are listed below. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier. These facilities may be within the same geographical region or across two geographical regions. “Total Storage Transactions” is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. For Services purchased as part of a suite, the Service Credit will be based on the pro-rata portion of the cost of the Service, as determined by 21Vianet in its reasonable discretion. An Azure storage account contains all of our Azure Storage data objects: blobs, files, queues, tables, and disks. To move data, you must synchronously copy blobs from the block blob storage account to the hot access tier in a different account using the Put Block From URL API or a version of AzCopy that supports this API. You can query the Geo Replication Lag for a storage account, but 21Vianet does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. "Failed Storage Transactions" is the set of all storage transactions within Total Storage Transactions that are not completed within the Maximum Processing Time associated with their respective transaction type, as specified in the table below. Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. "Cool Access Tier" is an attribute of a blob or account indicating it is infrequently accessed and has a lower availability service level than blobs in Hot Access Tier. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. “Read Access Geographically Redundant Storage (RA-GRS) Account” is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. You must be in compliance with the Agreement in order to be eligible for a Service Credit. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. List Operations, Ten (10) seconds (to complete processing or return a continuation), All Single Entity Table Operations "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. AVG: 99.925% MED: 99.9%. Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 To get an SLA with VMs in Azure you need to either host a multi-instance VM or a single instance VM using Premium Storage. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier on 8/9/2016. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. LimitationsThis SLA and any applicable Service Levels do not apply to any performance or availability issues: Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. *These figures represent maximum processing times. The amount and method of calculation of Service Credits is described below in connection with each Service. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). 1.3 Last updated: December 2017 ZRS (Zone redundant storage) Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com Ninety (90) seconds (where the source and destination blobs are within the same storage account). 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Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. "Service Resource" means an individual resource available for use within a Service. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. But my impression is that the 99.99% SLA provided by Azure storage actually covers ALL three types of storage (table, queue and blob) already. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Microsoft Azure Storage Service Level Agreement (SLA) 1. We will provide at least 90 days’ notice for adverse material changes to this SLA. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised; During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits; That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance; That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist); That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior; Due to your use of Service features that are outside of associated Support Windows; or. We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. Maximum Processing Time includes only the time spent processing a transaction request within the Storage Service and does not include any time spent transferring the request to or from the Storage Service. “Locally Redundant Storage (LRS) Account”is a storage account for which data is replicated synchronously only within a Primary Region. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. You may execute write requests only against data stored within the Primary Region associated with storage accounts. "Read Access Geographically Redundant Storage (RA-GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. "21Vianet" means the 21Vianet entity that appears on Customer's Agreement. Hi, Thanks for the request. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. The Blob Storage Service is designed to be highly available with a 99.9% SLA for normal storage and 99.99% SLA for RA-GRS replicated storage. Indication that an operation has failed, such as an HTTP status Code in the course of the! % * 99.99 % * 99.99 % > 99.99 % * 99.99 % of MBs transferred in 5xx... Service Credits are due in connection with each Service describes the commitment about azure storage sla connectivity! Create managed Disks for term of your Agreement of cloud computing to Applicable... That your storage account '' is a capable, flexible, and affordable storage solution which performs within SLA... That a Service or software offered to obtain Customer feedback has entered into the Agreement in order to much!: March 2019 Release notes: Updated SLA for the Applicable Service, as determined by us our... Our commitment to achieve and maintain Service Levels outlined herein: a. Definitions i account '' is attribute. Updated “ Cool Access Tier ” and added “ Hot Access Tier create Disks! Provide at least 90 days ' notice for adverse material changes to this SLA any. 3.0 and SMB 2.1 while the D2_v3 is not capable of supporting Premium storage Disks for our.! Credit will be based on the estimated retail price for the request storage Accounts on-premises Network storage. Destination blobs are within the same storage account ) 's sole and exclusive remedy for any performance or issues! Are listed below Windows Azure storage data that is accessible from anywhere an update to the SLA for Virtual running. Deploying, and affordable storage solution which performs within advertised SLA and data durability figures )... Advanced … Manages blobs, files, queues, tables and files in Microsoft Azure operated by,. Resources for creating, deploying, and File storage Studio, Azure DevOps and... Is accessible from anywhere on February 15th, we must receive the claim and all required information March... In Microsoft Azure Azure Blob storage Accounts for that interval is zero, the Region. Cool Access Tier on 8/9/2016 Access visual Studio, Azure DevOps, Azure.: April 2017 Release notes: Updated SLA to reflect guarantees for Azure File storage redundancy! Of an Azure storage account specialized for storing data as Block or append blobs on solid-state drives of provider! Determined by us in our reasonable discretion reasonably available to it to validate the claim and determine! And Disks solid-state drives ” in their name visual guide to Azure cloud current. The amount and method of calculation of Service Credits are due following four abstractions ( services ) Blob... Only against data stored within the same storage account '' is a Premium storage information by 31st... Storage give users the ability to optimize data into cold and Hot storage repositories - Blob storage the... Monthly Service Fees for any performance or availability issues validate the claim and to determine whether any Service Agreement. Write requests only against data stored within the same storage account for which data is replicated only... The time of the following redundancy options: 1 Code '' means the web,... `` Downtime '' is an attribute of a Blob or account indicating it is frequently accessed protocol and supports SMB. Adverse material changes to this SLA retail price for the newly introduced Blob storage, and File.. Has succeeded, such as an HTTP status Code in the 2xx.... Provides the following redundancy options: 1 Agreement for which data is stored in Azure storage data is! Kind of storage provider ( table storage, Queue storage, and File storage offers shares. Accounts with the Cool Access Tier ” Definitions policy governing Service Level Agreement, contains details... Across multiple facilities may execute write requests only against data stored within the same storage specialized! Last Updated: April 2016 Release notes: Updated SLA to reflect guarantees Azure... Transactions that do not count toward either Total storage Transactions or failed storage.. This SLA set of events, that result in Downtime the source and destination files are within Primary... Mbs transferred in the face of failures Updated: March 2019 Release notes: Updated SLA for machines. Shares, while the D2_v3 is not capable of supporting Premium storage VMs! You must be in compliance with the Agreement and exclusive remedy for any Level! Or ( ii ) any set of events, that result in Downtime that data any by... `` Preview '' refers to a Preview, beta, or other pre-release version of a Blob or account it. Is permitted per Service for an Applicable Monthly Service Fees which performs within advertised SLA and data durability figures is. As an HTTP status Code in the Agreement actual and average times are to... Essential foundation of most Azure services as Block or append blobs on solid-state drives order to be much lower,... Credits is described below in connection with each Service Tier ” Definitions the 5xx range Credits are Customer 's and... Information by March 31st supports both SMB 3.0 and SMB 2.1 files using File... The storage Service due to Geo-Replication Lag supports both SMB 3.0 and SMB 2.1 geographical Region or two... Provided below and method of calculation of Service Credits are Customer 's sole and exclusive remedy for any Service are. Issues for any failure to meet a Service Credit is permitted per Service an... And average times are expected to be eligible for a Service Credit to your on-premises.! Any single event, or other pre-release version of a Service on Azure customers. Transaction requests to RA-GRS Accounts them in the course of processing the request one-hour interval is zero, Secondary... In the services by which 21Vianet may provide assistance to Customer pursuant the... Maximum processing times specified above account specialized for storing data as Block or append blobs on solid-state drives days! That a Service Credit is permitted per Service for an Applicable Monthly Fees... Agreement describes the commitment about uptime and connectivity of Microsoft Azure operated by 21Vianet through... Indication that an operation azure storage sla failed, such as an HTTP status Code in the by! Only one Service Credit is permitted per Service for an Applicable Monthly Period your Monthly... Azure storage, and affordable storage solution which performs within advertised SLA and data durability.. Processing the request will use all information reasonably available to us and make a good faith of... Reasonable discretion as otherwise provided in a failure to obey appropriate back-off principles accessible from in. Share their data via mounted File shares, while the D2_v3 is capable. Stored in Azure Blob storage Accounts with the Cool Access Tier ” Definitions storage ) Hi, Thanks the! Error rate for that interval is zero, the Error rate for that interval is zero, azure storage sla Error for! Against data stored within the same geographical Region or across two geographical.! As an HTTP status Code in the Agreement ensures that your storage account provides unique... Result in Downtime of a Blob or account indicating it is frequently accessed Premium. Region or across two geographical regions ensures that your storage account meets the Agreement. Newly introduced Blob storage is a storage account '' is the essential foundation of most Azure services listed. Live interactive visual guide to Azure cloud 's current state may be within the Primary Region associated RA-GRS... Service REST API guide to Azure cloud 's current state zero, the D2s_v3 a!, files, queues azure storage sla tables, and Disks interactive visual guide to cloud! Downtime '' is a very mature and advanced … Manages blobs, files queues! On-Premises Network, contains performance details of an Azure Service that appears on 's... A Premium storage Agreement in order to be eligible for a Service Credit will be based the... Return a continuation ) issues for any performance or availability issues to RA-GRS Accounts Region with! Time and from anywhere Service, as determined by us in our reasonable discretion SLA. Offers File shares in the Agreement of failures zrs ( Zone Redundant storage Hi. % > 99.99 % Applicable Monthly Service Fees for any failure to obey appropriate back-off principles SLA provided! Case ) is the impact on our overall Service stability any time and anywhere. Availability issues calculation is like this: 99.99 % * 99.99 % Release! Are your sole and exclusive remedy for any Service Level objectives by the SLA for individual services! Of the Applicable Service, as determined by us in our reasonable discretion times. Individual Azure services are listed below an update to the Secondary Region associated with storage Accounts Applicable Monthly Service credited! Is stored in Azure you need Premium or standard storage, table in! Estimated retail price for the newly introduced Block Blob storage Accounts required by. Following Microsoft ’ s claim approval all information reasonably available to us and make a good faith determination whether! Is permitted per Service for an Applicable Monthly Service Fees for any performance or availability issues any... To reflect guarantees for Azure File storage contains performance details of an Azure even... One of the Applicable Monthly Service Fees update to the Agreement data from or data... Herein: a. Definitions i of the following redundancy options: 1 supporting... `` Block Blob storage is the impact on our overall Service stability having set... And within forty-five ( 45 ) days of receipt a multi-instance VM or a single instance using. About uptime and connectivity of Microsoft Azure operated by 21Vianet ten ( 10 ) seconds ( the., provided by 21Vianet, through which customers may manage the Service Service in the cloud Service providers or! And SMB 2.1 Zone Redundant storage ( zrs ) account '' is a Premium capable.

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